Greater Anglia has been named Operator of the Year at the Spotlight Rail Awards 2025. It is the third national “operator of the year award” GA has received in the last seven months, following on from the Passenger Operator of the Year award at the National Rail Awards and the Train Operator of the Year award at the Rail Business Awards. Judges described GA as the “clear winner”.
Greater Anglia has been the most punctual operator in the UK since April 2023 with annual performance at 94.2% using the long-standing public performance measure (PPM – which measures arrival at destination within 5 minutes) and 94.1% against the more demanding “Time to 3” metric (which measures arrivals of every train at every station it serves). Its best performing routes are even achieving annual performance of between 95.0% and 98.3% on the PPM measure.
The company has transformed travel across its network, replacing its entire fleet, with brand new, state of the art, more comfortable trains, with Wi-Fi, plug points, USB points, air conditioning and improved accessibility. They also offer more seats, provide better reliability and service resilience, and have enabled additional services and quicker journey times to be introduced across its network – plus new, direct services, such as from Norwich to Stansted Airport.
At the annual awards event, Greater Anglia (GA) was also a finalist in the Net Zero Pioneer award (which it won in 2024) and the Corporate Social Responsibility award.
“We are proud to have won the Operator of the Year award at the Spotlight Rail Awards. Coming hot on the heels of our operator of the year accolades at the National Rail Awards and the Rail Business Awards, it provides further independent endorsement of our progress and achievements in delivering a high-quality service for our region. I’d like to pay tribute to the efforts of colleagues right across Greater Anglia, who are passionate about doing their best for the customers and communities we serve.
“With excellent performance, a commitment to great customer service, high quality new trains, and effective partnerships with other rail industry organisations and wider stakeholders, we’re fully focused on maintaining our high standards.
“We are also very grateful to key partners, such as Network Rail, the Department for Transport, Stadler, Alstom, community rail partnerships, station adopters, other rail industry organisations and regional stakeholders, who all play a pivotal role in helping us provide a high-quality service. We will continue to work to keep up our high standards and keep on improving – always focused on delivering the best train service we can for customers, communities, and wider stakeholders across our region.”
In the last year, Greater Anglia has also won three Golden Whistle awards for its high standards of punctuality and reliability (for the third year running) at the national Golden Whistles performance awards; the Train Operator of the Year and Marketing and Communications Excellence awards at the Rail Business Awards; the Passenger Operator of the Year, Fleet Achievement of the Year and Large Station of the Year (for Cambridge) awards at the National Rail Awards; a Golden Spanner award for the excellent performance of its four car bi-mode trains at the rail industry Golden Spanners fleet reliability awards; and the Net Zero Pioneer award at the 2024 Spotlight Rail Awards for reducing its carbon emissions and operating a more sustainable railway.
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25.03.2025
